New research concludes that, despite two decades of policy promises, NHS services still do not give people adequate control of their own health and care, and there is no reporting of whether people’s care is coordinated across health and social care.
The study, conducted by National Voices, a coalition of over 160 health and care charities, looked at key dimensions of ‘person-centred care’ as reported by patients and service users themselves.
It found that just 3% of people with one or more long term conditions reported having a written plan for their care and support.
Although information and communication with patients has improved over time, large numbers of people are still not as involved in their healthcare decisions as they want to be.
The report collates patient and service user reported data from 19 England-wide surveys, and focuses on information, communication, involvement in decisions, care planning and care coordination.